We are a family owned and operated company. We take your success personally and it's important we provide you and your customers with excellent telephone answering services.

We never stop learning and improving for our customers. We always look to learn from our successes and failures. What it comes down to is doing the right things for the right reasons and taking care you, the customer.

When your phone line rings into Answer Direct Call Center, our screens immediately display information about your company. This includes the answer phrase that we greet the caller with when we answer the phone.

It also includes pertinent information about your business. It guides us on what information we need to gather on the call and how to handle the call.

Your protocol for routine and urgent calls is programmed into our software. This ensures we perform to your expectations on each call. We have a proven process for setting up your answering service account. The goal is to provide an exceptional experience for your customers.

Yes, Answer Direct Call Center provides 24/7 telephone answering service 365 days per year, holidays included.

• Cost is the most important factor in selecting a call center or answering service.
• You want us to use your software and you receive less than 3,000 calls per month.

Answer Direct Call Center has a wide range of customized plans tailored to each individual business.  The average plan for our average size business is approximately less than $5 a day. We bill by the amount of time we work for you and have plans to match your specific needs.

Yes! We have two call centers located in Fairview Heights, Illinois and Cape Girardeau, Missouri. We never outsource calls overseas. We love visitors! If you would like to schedule a tour to meet our team in person, please let us know.

Yes, you can change your plan at any time.

In fact, we will monitor your usage for the first few months to make sure you are on the right plan. If you ever have questions about your plan or how to streamline call handling, let us know.