Telephone Answering Services
A Professional Answering Service Built with Customer Experience in Mind
Answer Direct is a leading locally owned answering service in the Midwest. Our professional staff can assist with increasing the efficiency of your office.
Our answering services are cost-effective to save you money. There is no payroll, and no expense of employee benefits. This in turn allows you to invest in other aspects of your business.
Our 24/7 live answering service is useful when:
- your office is unattended
- you need to provide immediate customer care
- your main line is engaged
- you wish to work undisturbed
- you have high call volume or need to cover high call periods
- you are short-staffed
- you need a professional to answer calls after hours
There are many reasons and benefits of using Answer Direct answering service
Since 1948, our doors have remained open regardless of lightning strikes, storms, tornados, and even power outages. Our staff is proud to be a dependable representative of your business. Answer Direct is a full-service communication provider that is open 24/7, everyday of the year. Our reliable staff is able to answer your calls regardless of the weather or even natural disasters.
- Cost Effective
- Allows you to be more productive and confident knowing the phones are always answered
- Human voice on the other end no matter when your customers call
- More personal attention for each customer
- No messages being lost
- Detailed call logs available
- Customer issues or concerns can many times be resolved when the call is answered
Business Intelligence that Impacts Your Bottom Line
You also have the power to choose how you access your data. Do you want real-time reports? Do you want access to raw data? Do you want to listen to the calls themselves? We can even feed data right into your CRM software. The choice is yours.
And we’ll even deliver leads to your sales team in real time via your preferred dispatch method.
- SMS and secure text messaging
- Standard or encrypted email
- Our web portal
- Call patching
- And more
Customized for Your Business
Our trained agents will represent your company with a professional image as well as take an accurate message specific to your needs. Our agent can either be your answering service or your receptionist, you decide.
Employee Absentee Reporting Service
Inbound Sales and Order Taking
Voice Mail Service
Automated Attendant Service
Secure Text Messaging
Web On-Call Scheduling
Client Web Portal
Message Delivery Options
Your Industry is Our Business
Answer Direct supports businesses of all types and sizes ranging from Fortune 500 companies to family owned businesses like us.
“We have been a client of Cal Johnson Answering Service for nearly 25 years. They’re our second office. They have friendly, responsible folks taking calls from our past, present, and future clients. They do this around the clock never missing a beat. They always relay urgent messages to the proper contact person in our company.
If you have a special project or need you can always pick up the phone and talk to the president and owner, Sharon Campbell, as her door is always open. Simply put, Cal Johnson is an asset to our organization and we consider them part of our team. I highly recommend them to any company, large or small.”
We are a family owned and operated company. We take your success personally and it's important we provide you and your customers with excellent telephone answering services.
We never stop learning and improving for our customers. We always look to learn from our successes and failures. What it comes down to is doing the right things for the right reasons and taking care you, the customer.
When your phone line rings into Answer Direct Call Center, our screens immediately display information about your company. This includes the answer phrase that we greet the caller with when we answer the phone.
It also includes pertinent information about your business. It guides us on what information we need to gather on the call and how to handle the call.
Your protocol for routine and urgent calls is programmed into our software. This ensures we perform to your expectations on each call. We have a proven process for setting up your answering service account. The goal is to provide an exceptional experience for your customers.
- You're looking for outbound telemarketing, telesales, or outbound appointment setting.
- Your needs are temporary or less than 3 months.
- Cost is the most important factor in selecting a call center or answering service.
- You want us to use your software and you receive less than 3,000 calls per month.
Yes, you can change your plan at any time.
In fact, we will monitor your usage for the first few months to make sure you are on the right plan. If you ever have questions about your plan or how to streamline call handling, let us know.