A Professional Answering Service Built with Customer Experience in Mind
Using our Virtual Office Service is a cost effective way to provide the professionalism that your company wants to portray. Answer Direct's friendly and professional agents will always be there to provide a seamless transition between your customers and your office. By taking the messages and promptly dispatching in your choosen method. This will allow you more time to handle day to day business operations.
Our program is custom designed to fit the needs of each individual client. This could be something as simple as taking messages or as complex as handling cutomer service issues while following a specific process set up by the client themselves.
We offer the ability to handle projects as they arise whether you need mailings done or phone calls made we have the staff and experience to handle your projects.
Save on Overhead
Local or Toll Free phone number to call forward your phone.
Live CallDesk receptionists available 24 hours a day 7 days a week.
Choose the “Follow Me” feature and direct calls up to 10 different locations — even if you are away from your office.
All calls are tracked and monitored.
You decide how to receive messages: text messages, e-mail, call patching or secure messaging (using mi-secure).
Custom greetings that sound just like we were working in your office.
Script your messages to your businesses special needs.
If you have appointment scheduling software, we can access your software. We can also create an appointment schedule to suit your special needs.
Easy setup — you are assigned a Customer Service Rep, and he/she will guide you step-by-step through the setup process.
Customized for Your Business
Our trained agents will represent your company with a professional image as well as take an accurate message specific to your needs. Our agent can either be your answering service or your receptionist, you decide.
Employee Absentee Reporting Service
Inbound Sales and Order Taking
Voice Mail Service
Automated Attendant Service
Secure Text Messaging
Web On-Call Scheduling
Client Web Portal
Message Delivery Options
Your Industry is Our Business
ANSWER DIRECT SUPPORTS BUSINESSES OF ALL TYPES AND SIZES RANGING FROM FORTUNE 500 COMPANIES TO FAMILY OWNED BUSINESSES LIKE US.
“We have been a client of Cal Johnson Answering Service for nearly 25 years. They’re our second office. They have friendly, responsible folks taking calls from our past, present, and future clients. They do this around the clock never missing a beat. They always relay urgent messages to the proper contact person in our company.
If you have a special project or need you can always pick up the phone and talk to the president and owner, Sharon Campbell, as her door is always open. Simply put, Cal Johnson is an asset to our organization and we consider them part of our team. I highly recommend them to any company, large or small.”