Medical Answering Services

What You’ll Get When You Work With Us

We know the healthcare industry like no other and have medical call center solutions for those serving the entire continuum of healthcare. We can help you increase patient satisfaction and improve treatment processes while reducing your readmissions.

Our Services

Hippa Compliant

HIPAA Compliant

 We are certified HIPAA Compliant, and work with practices with unique needs frequently.

Customized for Your Practice

 Our professional representatives are trained on how to answer as you would, and communicate with your patients.

Realtime Message Delivery

 Get your messages in real-time, whether its via phone, email, text message, or whatever works for you.



Virtual Receptionist

Employee Absentee Reporting Service

Call Center Solutions

Inbound Sales and Order Taking

Customer Service

Help desk

Lead capture

Event Registration

Employee FMLA Reporting

Appointment Scheduling

Outbound Calling

Automated Messaging Services

Voice Mail Service

Automated Attendant Service

Communications Portal

Appointment Reminders

Secure Text Messaging

Web On-Call Scheduling

Client Web Portal

Message Delivery Options

Web Directory

Increased Patient Satisfaction

  • Treating patients with respect, compassion, and professionalism is what we’re all about. Patients have options, and the last thing you want is a poor customer service experience.
  • Ambs Call Center offers streamlined communication solutions to health care organizations. We help healthcare organizations implement best in class patient communication solutions.
  • You’ll love our friendly team of answering service agents. We do a great job doing handling your patient calls in a timely and professional manner.

Customized Medical Answering Services

  • Using Answer Direct Call Center’s physician answering service, physicians can expect a quality of life improvement. Our proprietary software makes sure we follow your personal preferences and screen out nuisance calls to make being on call a little easier. Update all of your preferences, change on-call status and acknowledge messages in real time from your smart phone.
  • No more interruptions during family events when you’re not on call. No more phone calls in the middle of the night waking up the rest of your family. We also offer nurse triage services to ease the burden of being on call.

Increased Efficiency and Reduced Costs

  • We’re constantly on the lookout for ways to streamline our service to help your practice improve its internal processes.
  •  Our secure text messaging app has helped our physician answering service customers coordinate care faster than ever before.
  •  Our daytime call management service can help your staff save time by importing patient call records from our secure myAmbs client web portal.
  •  If patient no-shows are a problem, we offer the most robust appointment reminder service available anywhere.
  •  Our service is competitively priced and we’ll work with you to make sure that the work we do is exactly what you need to serve your patients.
  •  Babysitting your answering service is a thing of the past. We’ll handle your calls properly and enable you and your colleagues to focus on delivering quality healthcare to your growing practice.

Extra Benefits for Physicians

We provide medical call center services that span the entire continuum of patient care. Here are some other benefits we can provide:

  • Make on-call changes instantly from your phone with our web on-call app
  • Reduced physician fatigue using our nurse triage call management
  • Increased office staff productivity by pre-registering patients over the phone
  • Reduced appointment no-shows with our appointment reminder service
  • More time for staff to focus on patients with our Daytime call management service
  • No more phone calls in the middle of the night waking up the rest of your family. We also offer nurse triage services to ease the burden of being on call.

Call & Speak with Our Representatives Today


“We have been a client of Cal Johnson Answering Service for nearly 25 years. They’re our second office. They have friendly, responsible folks taking calls from our past, present, and future clients. They do this around the clock never missing a beat. They always relay urgent messages to the proper contact person in our company.

If you have a special project or need you can always pick up the phone and talk to the president and owner, Sharon Campbell, as her door is always open. Simply put, Cal Johnson is an asset to our organization and we consider them part of our team. I highly recommend them to any company, large or small.”

Why Answer Direct

Although outsourcing answering services overseas is becoming more common, here at Answer Direct we believe it is important to encourage a local economy. Our effective call center solutions team for answering service are trained on a wide variety of professions. We desire a close interaction with our clients to provide an excellent representation of your company and making it transparent that it is an answering service taking your calls.In this continually evolving world of competitive businesses, your company can have a personal touch to your answering services. At Answer Direct we provide a wide range of solutions to increase your business efficiency

Since 1948, our doors have remained open regardless of lighting strikes, storms, tornados, and even power outages. Our staff is proud to be a dependable representative of your business. Answer Direct is a full-service communication provider that is open 24/7, everyday of the year. Our reliable staff is able to answer your calls regardless of weather or even natural disasters.

When you partner with Answer Direct your clients are provided with excellent 24/7/365 live customer service and so are you. YOU too are receiving that same level of service that we provide to your clients. We have management onsite at all times to handle any and all issue that you might have with your account. We are committed to providing you and your clients with the Best Service, 24/7/365.


How is Answer Direct Call Center Different ?

We are a family owned and operated company. We take your success personally and it's important we provide you and your customers with excellent telephone answering services.

We never stop learning and improving for our customers. We always look to learn from our successes and failures. What it comes down to is doing the right things for the right reasons and taking care you, the customer.

How Do You Know How to Handle My Calls?
Is Your Answering Service Available 24/7?
How Do I Know If We Won't Be a Good Fit?
  • You're looking for outbound telemarketing, telesales, or outbound appointment setting.
  • Your needs are temporary or less than 3 months.
  • Cost is the most important factor in selecting a call center or answering service.
  • You want us to use your software and you receive less than 3,000 calls per month.
How Much Does an Answering Service Cost?
Are You Based in the United States?
Can I Change My Answering Service Plan?