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Answer Direct

Virtual Office/Receptionist

Using our Virtual Office Service is an extremely cost effective way to provide the professionalism that your company wants to portray.  While at the same time elevating the time you have to spend fielding phone calls and handling simple customer requests.

Our program can be as simple as taking messages or as complex as handling customer service issues while following a specific process for each issue faced with.

Our program is custom designed to fit the needs of each client individually.

We offer the ability to handle projects as they arise whether you need mailings done or phone calls made we have the staff and experience to handle your projects

Benefits

  • Save on overhead
  • Cut cost on full or part-time employees
  • No need to purchase or upgrade special software
  • No need to maintain additional computer equipment
  • Cost effective service at very competitive rates

Features

  • Local or Toll Free phone number to call forward your phone.
  • Live CallDesk receptionists available 24 hours a day 7 days a week.
  • Choose the “Follow Me” feature and direct calls up to 10 different locations — even if you are away from your office.
  • All calls are tracked and monitored.
  • You decide how to receive messages:  text messages, e-mail, voice mail or voice mail to e-mail.
  • Custom greetings that sound just like we were working in your office.
  • Script your messages to your business’ special needs.
  • If you have appointment scheduling software, we can access your software.  We can also create an appointment schedule to suit your special needs.
  • Easy setup — you are assigned a Customer Service Rep, and he/she will guide you step-by-step through the setup process.

Service                                           

  • We have more than 60 years of experience in the Call Center Industry.  We take great pride in being one of nation’s top messaging service providers.
  • We have strict quality control guidelines.  We review staff performance on a regular basis.
  • Professional, friendly staff to represent you anytime you are away from your phone so you never miss an important call.
  • Callers are greeted with customized message that you provide.
  • Callers will never know that you are using a remote agent.
  • CallDesk receptionists transfer the call to you, send it to your existing voicemail, take a message, schedule an appointment or take orders for your products or services.
  • CallDesk receptionists deliver your messages by e-mail, fax, text message, IM or all of them. – per your instructions.
  • CallDesk receptionists pre-screen your calls for you, so you can spend more time with serious callers.
  • We are a family-owned company in the USA, and we staff local people.  We do NOT use any off-shore staffing at any time.

 Would you like to discuss how Call Desk can help you grow your business?
E-mail us today at info@aswerdirectonline.com or call us at 800-282-0070

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Locations

  • Fairview Heights, Illinois
  • Cape Girardeau, Missouri

Associations